Terms of Service.
This site is the property of and operated by Appliance Techs of Marin (herein known as A.T.O.M.). It is A.T.O.M.'s policy that when you use our website you remain anonymous. A.T.O.M.’s host web server may use a non-persistent cookie to collect your IP address, but does not reference it with any personal identifier.
Payment for parts and services rendered are due at the time of service, and may be paid for with cash, a personal check, and/or a major credit card, or other prearranged payment method acceptable to A.T.O.M. Currently, we accept all major credit cards, ApplePay, and Venmo. However, we may from time to time modify our list of accepted credit cards or payment methods.
A.T.O.M. only repairs existing appliances of the brands listed on this website, regardless of what any search engine result might suggest. Please also note A.T.O.M. Does Not: (a) Install appliances on request, or (b) Repair antique stoves, induction-style ranges, glass top ranges, built-in refrigerators, drawer-style dishwashers, microwaves, any downdraft or hoods. (In these instances it's usually best to contact the Manufacturer for a list of independent servicers that they have trained to work on their brand). If you are currently dealing with a rodent infestation that has affected your appliance's ability to run properly, we strongly suggest that the rodents are dealt with first. This way it stops them from returning to the source and wreaking havoc again. Our company cannot and will not guarantee parts or labor if the rodents and sources of entry have not been eliminated prior to our returning to install the initial replacement parts.
The use of this website is governed by the terms set forth herein. Please read them carefully. You are responsible for reviewing and becoming familiar with these terms and you acknowledge that (a) you have read and understand these terms and (b) that you agree to be bound by these terms, as same may be amended from time to time, and (c) the disclaimer, limitation of liability and indemnification provisions set forth in these terms are an agreed upon allocation of risk and form an essential part of our agreement, without which agreement A.T.O.M. would not enter into or permit you to use this site, and (d) you may not modify, copy, reproduce, republish, upload, post, transmit, disseminate, reverse engineer, reverse assemble, sell or distribute in any way any material from this site, including, without limitation, code and software. Also, printing of any materials from this site is strictly limited to personal, non-commercial use. You shall have no rights to the proprietary software and related documentation or any enhancements or modifications that permit you to access this site. You agree to be bound by and accept this agreement as applicable to your use of this site. You agree to indemnify, defend and hold harmless A.T.O.M. and its affiliates, from and against any and all liability, claims, costs and expenses (including without limitation reasonable legal fees and expenses), arising out of, resulting from, or in connection with, your use of this and/or any third party sites. These terms are subject to change without prior written notice at any time, in A.T.O.M.'s sole and absolute discretion.
There is also the posssibility that the information on this site, may from time to time, contain typographical errors or inaccuracies and may not be complete or current. As such A.T.O.M. reserves the right to correct any errors, inaccuracies or omissions, and to change or update information at any time, without prior notice (including after completion of your service call). Some pictures contained herein are provided for illustration purposes. Please be aware we have used reasonable efforts to display as accurately and current as possible the information shown on this site. However, we do apologize in advance for any inconvenience possible website errors may cause you.
All of the content included on this site, including all the text, graphics, photographs, graphs, and data available on this web site is the property of A.T.O.M. or its content suppliers, and protected by U.S. copyright laws. All software used to operate this site is the property of A.T.O.M.'s partner software suppliers, and is protected by U.S. and International copyright laws. The compilation, collection, selection, arrangement, assembly, and coordination of all Content available on this site is the exclusive property of A.T.O.M. and its content suppliers, and is protected by U.S. and International copyright laws. The Content of this site, and the site as a whole, is intended solely for personal, noncommercial use by the users of this site. All the Content available on this site may only be used by you for your personal data-gathering resources. You may make copies of selected portions of the Content, provided that such copies are made only for your personal use and only if you maintain any proprietary notices contained in such Content. Any other use, including but not limited to, the reproduction, modification, distribution, transmission, republication, display or performance of the Content for any other purposes is strictly prohibited.
Under all circumstances, including, without limitation, negligence and strict product liability, your use of this site and any third party sites is solely at your own risk. A.T.O.M. shall not be responsible for any direct, indirect, consequential, special, punitive or other damages (whether liability is asserted in contract, tort or otherwise), costs or expenses, including without limitation, lost profits, data, loss of good-will, loss of or damage to property or claims of third parties, arising out of, in connection with, or relating to your use of this site or any third party site. Should you be dissatisfied with this site or the content hereof or a third party site and the content thereof, your sole and exclusive remedy is to discontinue use of this site or such third party site.
It is A.T.O.M.'s policy and commitment to protect our customers' right to privacy. Other than the usual yellow pages and yelp listings, we don't do targeted marketing or send out email advertising or fliers. We'd rather leave it to our customers to get the word out about our company. A.T.O.M. will never sell your personal information. We only collect information about our customers which enables us to repair their appliances, and to provide expedient, quality service to our customers. We do not disclose information to other parties or referrals, unless customers have been notified prior to of said disclosure (e.g, using Square for credit card purchases). We may, from time to time, ascertain that our customers' info is accurate and up-to-date.
We always use appropriate controls to ensure that this information is kept secure, and is only viewed/used by company personnel. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. We will comply with applicable local, state and federal laws and regulations, and industry standards when protecting such information. Likewise, we hold our vendors, contractors, suppliers, and trading partners to meet this same set of policies.
It is A.T.O.M.'s policy that the California Consumer Affairs' Bureau of Household Goods & Services (formerly B.E.A.R.H.F.T.I.) Laws & Regulations are regarded and applicable where necessary in its day to day operations. More specifically with regard to our guarantees, Article 3, Section 2736 will always apply:
"Guarantee or words of like import used in conjunction with the repair or installation of equipment as provided in the act shall be provided the customer in writing and shall include: ...Where no guarantee is provided by the service dealer on his or her repair ... the service dealer shall be deemed to have provided a 30-day labor and a 90-day parts guarantee on the repair. The provisions of subsection (d) of this section shall not void or reduce any applicable guarantees or apply to a repair made under a manufacturer's guarantee or a service contract."
In addition, any replacement part(s) not purchased from A.T.O.M. will Not be covered by our company, but instead will fall under the guarantees of the original supplier where said customer completed the part(s) purchase. In such instances where parts are purchased separate from A.T.O.M., only A.T.O.M.'s labor guarantee will apply for that particular service call.
It is hereby noted that the aforementioned labor & parts guarantees apply to Residential housing only. When the service call is for a job site that serves as a vacation rental or a short-term rental, All said guarantees become null and void.